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FAQ

 




What are your contact details?
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it




What are your banking details?
Bank: First National Bank
Branch Code: 203809
Branch Name: Table View
Account Number: 62009457195
Swift Code: FIRNZAJJ




What are your operating hours?
Weekdays 9am till 5:30pm and Saturdays 9am till 3pm. Orders can be placed on our website. Shipping of goods and processing of orders will take place during office hours.




How long does an item take to be delivered from the time I order it?
We aim to deliver all items within 2 to 3 workings days from the day that the funds have reflected in our bank account. Extended delivery time may occur and it is dependent on items ordered, stock availability and destination of the delivery.




Do you only sell and deliver products into South Africa?
No but special arrangements need to be made if delivering to or ordering from a country other than South Africa. Please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it   if this is the case and please take note that shipping costs quoted at time of checkout are only for products being delivered within South Africa.




What different payment options do you have?
We allow EFT or Direct Deposit and accept Paypal. Credit Card payment are done via Payfast.


What are the delivery costs?
Delivery costs are calculated according to the weight of the item/s ordered and are specified at the time of checkout.




Who delivers my order?
We use Skynet and Speed Services to deliver your items depending on where the parcel is being sent to.




Can I collect my order?
Yes you can collect from our retail store.




How secure is it to use a credit card to pay on your website?
We use the services of Payfast Card Services to handle all credit card transactions made on our website. Payfast Card Services is a secure online payment gateway that has 128bit encryption which means that you can feel confident using your credit card or creating an account on our site. To find out more about Payfast and its services please go to www.payfast.co.za.

Please note that due to Fraudulent activity on the internet, goods purchased on Payfast will only be shipped once it has cleared into our Payfast account which takes 48hours from payment




If I do not see the product on your website can I still request it?
Yes, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it




If I see a product being sold cheaper elsewhere will you match that price?
Yes we will certainly try our best on like for like items and since we source our products from a host of suppliers we are confident we can at least match most prices offered elsewhere.




Are your products covered with a warranty?
Yes virtually all products sold on www.rtstore.co.za are covered by a one year warranty from the manufacturer or local distributors, the exclusions being the following:

1 - All speakers are covered by warranty only if found to be defective from new once unpacked.

2 - DJ mixers crossfaders, line faders and pitch fadersnot covered under warranty.

3 - All lighting fixture lamps are not covered under warranty.

4 - All smoke machines and hazers warranties do not cover pump and heat exchanges.

5- Any item found to be damaged through negligence will have its warranty declared null and void.

All goods returned under warranty need to be in original packaging with purchase invoice produced, warranty will not be upheld should you not be able to do so.




What should I do if a product is faulty?
Email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it




What should I do if a product I ordered is out of stock?
With the amount of products we sell and the volumes being sold it is not always possible to keep track of stock levels of every item and sometimes when ordering an item that is listed as “in stock” it could be out of stock. If this is the case we will call you to notify you when the product will be in stock and if there are similar items are available that we can offer we will.




Can we handle and give discounts on bulk orders?
Yes we do offer discounts on bulk orders. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Latest Products

Antari SL-5N Snow Liquid 5 Litre
Antari SL-5N Snow Liquid 5 Litre
R199.00

Antari FLG-5 Heavy Duty Fog Liquid 5 litre
Antari FLG-5 Heavy Duty Fog Liquid 5 litre
R549.00

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Rolling Thunder Store

 
E-Mail
- sales@rtstore.co.za

 

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